Terms & Conditions

Our Website, Our Company, and You

Thanks for reading through our terms and conditions (“Terms”). This website (“this Site”, “our Site”, or “the Site”) is managed by Supply Life Group, which in turn is owned and operated by Supply Life Group (“we” or “us”).

By using this Site, you agree to be bound to these Terms, our privacy policy, and any other policy referred to in this document. Just to be clear, “use” of the Site includes, with no qualification or limitation, accessing, reading, and navigating it.

Neither Supply Life’s tests nor the contents of this Site constitute medical diagnoses, nor are they intended to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a licensed physician or other qualified medical professional if you have a medical condition, or with any questions about symptoms, their causes, and their treatment.

This Site contains some content written by third parties. While we make every reasonable effort to verify this content, we cannot and do not warrant that it is true, current, complete, and/or accurate.

This website and the products it describes are provided on an as-is and as-available basis. Your use of this website, including its content and features, is entirely at your own risk.

How to Contact Us

If you have any questions regarding this Site or its Terms, or to comment on tests purchased through this Site, please contact us by email at hello@supplylife.com, or by post at:

Supply Life
Dyffryn Court
Moorhen Close
Swansea
SA7 0AP

United Kingdom
Our Company Registration Number is 11650906.

Ordering

Orders may be placed through this Site, or by post at:

Supply Life
Dyffryn Court
Moorhen Close
Swansea
SA7 0AP

By placing an order with us, you warrant that the information you provide is true, accurate, current, and complete. Placing an order also confirms that you have read, understood, and agreed to the Terms, and that you are making an offer to purchase the products described in your order on the terms described in your order; agree to use by us of the details in your order in accordance with our privacy policy; and have provided a working phone number at which we can contact you in case an unforeseen problem arises with your order, which phone number we may share with the courier responsible for delivering your order.

We reserve the right, unilaterally and at our sole discretion, to refuse an order, and to reject any alterations made to any order. All orders will be confirmed via email. Please check the details listed in your confirmation email, and alert us immediately if any of them are incorrect.

We accept payment via Paypal and all major credit and debit cards through our merchant services provider Worldpay, Sage Pay and Stripe. Payment for items ordered through this Site is authorised when the order is processed. This does not affect the purchaser’s statutory rights

After payment is processed, we typically send the materials you ordered within five working days. This estimate presumes normal operating conditions and availability of stock. All dispatch dates quoted by us are approximations.

All shipments are sent first class or by courier. Specific delivery times cannot be assigned, nor guaranteed.

It is your sole and express responsibility to inspect each parcel immediately upon delivery. You agree that if any part of the shipment is damaged, missing, or incorrect, you will notify Supply Life within seven days of delivery. If you fail to notify Supply Life within seven days of delivery, your order shall be deemed satisfactorily and completely fulfilled.

Delivery

It is your sole and express responsibility to follow completely and faithfully the instructions contained in each testing kit. These include online activation of each test, proper drawing and storage of the blood sample required for each test, and the timely and accurate return of each test’s blood sample to the laboratory by means of the return envelope contained in each kit.

We cannot be held responsible for blood samples that are damaged, lost, or stolen before they reach our laboratory. We encourage you to use confirmed-delivery methods when sending items to us.

Test results are typically available online within seven working days after we receive the blood sample. This estimate presumes normal operating conditions and receipt of a full, undamaged, properly drawn blood sample. Specific delivery times for test results cannot be assigned, nor guaranteed.

Sample-Retention Policy

In accordance with guidelines established by the Royal College of Pathologists, serum and plasma samples are stored frozen and retained for one month. Repeated or additional testing will be performed only with the express direction of the client. After one month, samples are disposed of by incineration.

Cancellations and Refunds

If for any reason you are not satisfied with our products or services, please contact us directly and at your earliest convenience. We’d like to work with you to resolve any issues that might have arisen. If you have paid with PayPal, please be aware that beginning the resolution process with a claim on PayPal’s side will significantly delay our ability to respond to your issue.

We offer a full money-back guarantee against tests that reveal no food intolerances*. If you wish to claim a refund on this basis, please contact us at hello@supplylife.com and include your name, the date of purchase, and the purchase’s order number. When you qualify for this refund, we typically credit your payment account within 10 working days.

To qualify for the no-intolerance refund, your full test report must indicate “No Reaction” to every food group tested. The no-intolerance guarantee applies only to purchases made from the Site, and does not include postal charges or any other personal expenses. Purchases made through affiliates and other third parties are not covered by the guarantee. We reserve the right to cancel this promotion at any time and without notice.

Right to cancel

All orders may be cancelled and full refunds issued at any time prior to shipment of the sample collection pack(s), test kit(s), or other merchandise.

In accordance with the Distant Selling Regulations, you may cancel an order within seven day of its receipt by us. To cancel an order under the DSRs, you must notify Supply Life by email or post informing Supply Life that the order is being returned under the 14-day cooling-off period. We will issue a refund within 30 days after receiving the cancellation request. For more information on the DSRs, please visit https://www.gov.uk/online-and-distance-selling-for-businesses/overview.

Under no circumstances will we issue a refund after a sample collection pack or test kit has been used.

Effects of Cancellation

When an order is cancelled, we will reimburse all payments received toward its fulfilment, including the cost of delivery, except for payments made due to your selection of a delivery method other than our least expensive standard-delivery option.

We reserve the right to deduct from the reimbursement the loss in value of any goods returned, if such loss is the result of damage incurred while the goods were in your possession; this is understood to be the time between your receipt of the goods and our receipt of them following a successful cancellation request.

We will make the reimbursement without undue delay, and not later than:

• 30 days after the day we receive back from you any goods shipped to you in fulfilment of the order,
• 30 days after the day you provide evidence that you have returned the goods, or
• If there were no goods supplied, 30 days after the day on which we receive notice of your decision to cancel your order.

Reimbursement will be made as a credit against the same means of payment you used for the order’s initial transaction, unless you expressly indicate a preference for reimbursement by other means. No fees attach to the reimbursement.

Notice of cancellation notwithstanding, we may withhold reimbursement until we have received all goods shipped to you in fulfilment of the order, or you have supplied sufficient evidence of having returned the goods.

You bear the cost of returning the goods to us. You should return with all deliberate speed any goods shipped to you in fulfilment of a cancelled order, in any event no later than 90 days from the day on which you inform us of your intention to cancel the order. This requirement is fulfilled if you return the goods before the 90-day period has expired, regardless of whether we have taken receipt of the goods.

While the goods are in your possession, you are liable for any diminishment of their value not resulting from the handling necessary to establish their presence and condition.

If you purchased the goods from an affiliate or other third party, you must pursue cancellation through the company with whom you placed the order, and not through Supply Life.

Prices and Payment

All prices quoted on this Site are accurate at the time of publication. They are quoted in pounds sterling. Where appropriate, they reflect rates of UK sales taxes (VAT) current at time of publication. We reserve the right to change our prices at any time, without prior notice.

We occasionally offer special prices on some products listed on our Site. These promotional offers cannot be used in conjunction with any other offer. They are valid only during the period indicated on the Site, and cannot be used outside that period. We reserve the right to attach other qualifications, terms, and conditions to any promotional offer, which additional terms and conditions will be described on the Site.

All debit- and credit card payments are subject to authorisation and validation by the card issuer. Authorisation of payment is a condition of successful order placement, and our order-fulfilment process will not begin until we have received all necessary authorisations of payment. If your card issuer delays or refuses authorisation, this may delay our ability to fulfil your order, for which delay we are not liable.

When you provide payment card details, you confirm that you are authorised to use the card and authorise us and our payment service provider to charge your payment account in full for the total value of your order, including the cost of any goods to be shipped and any and
all delivery fees and other charges that become due to us under these Terms.

When you pay for an order via PayPal, your use of the PayPal services is governed by the PayPal user agreement in force at the time of payment, which may affect the schedule on which your payment is conveyed to us, and which may affect the process by which you appeal for a refund.

Liability

While we make every reasonable effort to ensure that the information on this Site is current and accurate, we offer no warrant of its timeliness, accuracy, or completeness, and will not be responsible for any errors or omissions, or for the consequences of such information’s use.

We will not be responsible for any disruptions resulting from use of this Site, nor for any loss or corruption of data in transit to or from this site, nor for any loss or corruption of data downloaded onto any computer system.

We will not be responsible for your use of any websites accessed via links from this Site, nor are we responsible for the content of those websites. Any such links are provided as a service to users of this Site, and their presence does not constitute an endorsement by, or affiliation with, us.

All items sold on this Site are intended for personal use only. We are not liable for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation arising out of or in connection with the use of this Site or the provision or use of our products.

These limitations of liability shall apply equally to us and to any company associated with us. To the full extent allowed by the law, we disclaim any and all warranties, express or implied, in relation to the products we sell. Our liability for direct loss arising from the use of our products and of this Site is limited to the price of the goods purchased, except as expressly provided in these Terms, or in relation to liability for death or personal injury, to which no statutory limit applies.

Under no conditions shall we or our suppliers be liable for any indirect, incidental, special, or consequential damages arising from or in any way connected with any loss or damage resulting or arising from any non-availability or use of our products and this Site, or of any other website linked to it, or from reliance on test results or any material or content
accessed through them.

Without limiting the foregoing, we make no representations or warranties about the availability, accuracy, reliability, completeness, currency, or timeliness of our products, or of the software, text, graphics, links, or communications provided on or through the use of this Site or any site to which it links.

We will not be liable to you, or be deemed in breach of these Terms or of any other contract with you, by reason of any delay in performing, or any failure to perform, any of our obligations in relation to the test(s) or other products ordered by you, if the delay or failure was due to a third party or due to any cause beyond our reasonable control.

We may assign, transfer, or subcontract any of our rights or obligations under these terms to any third party. You may not assign, transfer, or subcontract any of your rights or obligations under these Terms without our express written permission.

No person who is not a party to these Terms shall have any right to enforce them or otherwise make claims against them under the Contracts (Rights of Third Parties) Act 1999. Nothing in these Terms is intended to, nor shall, affect any of your statutory rights as a consumer which may not be legally excluded; or shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation or where we are not lawfully entitled to limit our liability.

You agree to defend, indemnify, and hold us and our officers, directors, employees, agents, licensors, and suppliers harmless from and against any claims, actions or demands, liabilities, and settlements including, without limitation, reasonable legal and accounting fees, resulting from or alleged to result from your breach of these Terms.

Possible Risks

By using this Site and our products (“Services”), you represent that you are aware of the potential risks associated by the use of the Services, including the collection and submission of blood samples to Supply Life. Potential risks associated with the Services include the following.

You may feel pain or discomfort from the lancet device used to collect blood from your fingertip. Collecting blood may also cause you to bleed; this is typically a minor issue, and bleeding should stop after applying pressure to the affected area. You may faint or feel lightheaded as a result of the collection procedure. As with any such procedure, the puncture site may become infected.

You may receive nutritional recommendations indicating foods or supplements to which you are allergic, intolerant, or sensitive. If you have a known or suspected allergy, intolerance, or sensitivity, disregard any recommendations associated with our Services when they contradict your prior knowledge.

Your condition(s) may not improve and may worsen. You may develop new conditions. Some survey questions may make you or your family members uncomfortable.

Your test results may prompt you to consult a physician. You will be responsible for the costs of this consultation, and of any resulting treatment.

Your test results may reveal information about yourself that causes you to worry or become anxious. Supply Life will not provide any payment or treatment if you sustain an injury while collecting blood samples.

Your test results may reveal information about yourself that causes you to worry or become anxious.

Supply Life will not provide any payment or treatment if you sustain an injury while collecting blood samples.

Intellectual Property

The contents of this Site are our copyright. Logos, designs, photographs, and text may also be our trademark or registered trademark, or be the trademark or registered trademark of companies who have consented to the use of their materials on this Site. Your use of this Site grants no intellectual property rights to its contents.

This site is provided exclusively for your own personal, non-commercial, and private use.

General Information

We will pursue legal action against anyone using an invalid payment card or false name to order products from this Site.

We may, at our sole discretion, cancel any order placed through this Site if you breach these Terms or fail to provide information sufficient to ensure the safer and accurate processing of your order, or where we suspect that your order is associated with any fraudulent activity.

These Terms, and your use of this Site, are governed by English law, and you agree to submit to the non-exclusive jurisdiction of the English court system.