It is your sole and express responsibility to follow completely and faithfully the instructions contained in each testing kit. These include online activation of each test, proper drawing and storage of the blood sample required for each test, and the timely and accurate return of each test’s blood sample to the laboratory by means of the return envelope contained in each kit.

We cannot be held responsible for blood samples that are damaged, lost, or stolen before they reach our laboratory. We encourage you to use confirmed-delivery methods when sending items to us.

Test results are typically available online within seven working days after we receive the blood sample. This estimate presumes normal operating conditions and receipt of a full, undamaged, properly drawn blood sample. Specific delivery times for test results cannot be assigned, nor guaranteed

If for any reason you are not satisfied with our products or services, please contact us directly and at your earliest convenience. We’d like to work with you to resolve any issues that might have arisen. If you have paid with PayPal, please be aware that beginning the resolution process with a claim on PayPal’s side will significantly delay our ability to respond to your issue.

We offer a full money-back guarantee against tests that reveal no food intolerances*. If you wish to claim a refund on this basis, please contact us at info@supplylife.co.uk and include your name, the date of purchase, and the purchase’s order number. When you qualify for this refund, we typically credit your payment account within 10 working days.

To qualify for the no-intolerance refund, your full test report must indicate “No Reaction” to every food group tested. The no-intolerance guarantee applies only to purchases made from the Site, and does not include postal charges or any other personal expenses. Purchases made through affiliates and other third parties are not covered by the guarantee. We reserve the right to cancel this promotion at any time and without notice.

All orders may be cancelled and full refunds issued at any time prior to shipment of the sample collection pack(s), test kit(s), or other merchandise.

In accordance with the Distant Selling Regulations, you may cancel an order within seven day of its receipt by us. To cancel an order under the DSRs, you must notify Supply Life by email or post informing Supply Life that the order is being returned under the 14-day cooling-off period. We will issue a refund within 30 days after receiving the cancellation request. For more information on the DSRs, please visit https://www.gov.uk/online-and-distance-selling-for-businesses/overview.

Under no circumstances will we issue a refund after a sample collection pack or test kit has been used.